Payment Errors Codes

This page displays the list of error codes associated with payment processing. These error codes are returned in the "paymentErrors" array within the invoice details in case of payment failure. Each code corresponds to a specific reason for the unsuccessful transaction, aiding in quick identification and resolution of payment issues.

CodeTitleDescription
01Refer To Card IssuerThe issuer refuses the transaction
03Invalid Merchant NumberThis error indicates that the entered details are incorrect or your merchant facility is non-functional
04Pick Up CardThe transaction is declined by the issuing bank that requested to retain the card as it could be reported as lost or stolen
05Do not honourThe issuing bank is unwilling to accept the transaction
06ErrorError
12Invalid TransactionAn error occurred while processing the card
13Invalid AmountInvalid amount
14Invalid Card NumberThe card issuing bank has declined the transaction because of an incorrectly entered credit card number or a number that doesn't exist
15No IssuerThe customer's card issuer doesn't exist
22Suspected MalfunctionThe issuing bank is not responding during the transaction
30Format ErrorFormat error
31Bank Not Supported By SwitchThe customer's bank has declined the transaction because it doesn't allow using the card for mail/telephone, fax, email, or internet orders
34Suspected Fraud, Retain CardThe transaction is declined by the issuing bank as there is suspected fraud on this credit card number
37Contact Acquirer Security DepartmentThe customer's card issuer has declined the transaction and requested to retain your customer's card
41Lost CardThe issuing bank has declined the transaction as the owner of the card reported it as lost or stolen
42No Universal AccountThe issuing bank declines the transaction as the account type is not valid for this card number
43Stolen CardThe issuing bank has declined the transaction as the credit card owner has reported this card as stolen
49The Card Was DeclinedThe customer's card issuer has declined the transaction as the credit card is not enabled for online transactions
51Insufficient FundsThe transaction is denied by the issuing bank as there are not enough funds in the associated bank account to complete this payment, or the transaction will put the customer's credit card over the limit
54Expired CardThe card is expired and no longer valid to use
56No Card RecordThe issuer declines the transaction, as the credit card number does not exist
57Function Not Permitted To CardholderThe issuing bank has declined the transaction as this card cannot be used for this type of transaction
58Function Not Permitted To TerminalThe code appears when the card cannot be used for this type of transaction or when the merchant processing account is not correctly configured
59Suspected FraudThe issuer declined the transaction because it appeared fraudulent
61Withdrawal Limit ExceededThe issuer has declined the transaction because it will exceed the customer's card limit
62Restricted CardThe card is invalid in a specific region or country, or the customer tried to pay online with a card that does not support your online payments
67Capture CardThe issuing bank declined the transaction because the card is suspected to be counterfeit
91Card Issuer UnavailableThere was a problem contacting the issuing bank to authorize the transaction
92Unable To Route TransactionThe customer's card can't be found for routing, and the code is mainly used for a test credit card number.